Effective Date: 1 August 2025 | Last Updated: 7 August 2025
1. Introduction
ViPicks Pty Ltd ("ViPicks," "we," "us," or "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform at vipicks.com.au and related services (the "Platform").
We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth)
2. Open and Transparent Management (APP 1)
We manage personal information in an open and transparent way. This Privacy Policy sets out:
The kinds of personal information we collect and hold
How we collect and hold personal information
The purposes for which we collect, hold, use and disclose personal information
How you can access and correct your personal information
How you can complain about a privacy breach
Whether we disclose personal information overseas
3. Anonymity and Pseudonymity (APP 2)
You have the option to interact with us anonymously or using a pseudonym where practicable. However, we may not be able to provide you with all services if you choose not to identify yourself. For example:
You can browse the Platform without creating an account
You cannot make purchases or sell items without providing identification
Legal and regulatory requirements may require us to collect identifying information
4. Collection of Personal Information (APP 3 & 4)
4.1 Information We Collect
We collect the following types of personal information:
Account Information:
Name, email address, phone number
Billing and shipping addresses
Date of birth (for age verification)
Government-issued ID (for seller verification)
Transaction Information:
Purchase and sales history
Payment information (processed by Stripe)
Shipping and delivery details
Communications between buyers and sellers
Technical Information:
IP address and device information
Browser type and version
Time zone and location data
Platform usage data and preferences
4.2 How We Collect Information
Directly from you: When you create an account, make purchases, or contact us
Automatically: Through cookies and similar technologies
From third parties: Payment processors, shipping partners, identity verification services
Social media: If you connect your social media accounts
4.3 Unsolicited Information (APP 4)
If we receive personal information we did not request, we will determine whether we could have collected it under APP 3. If not, we will destroy or de-identify the information as soon as practicable, unless required by law to retain it.
5. Notification of Collection (APP 5)
When we collect personal information, we will take reasonable steps to notify you of:
Our identity and contact details
The purposes for collection
The main consequences if information is not provided
Third parties to whom we may disclose information
Any law requiring collection
How to access our Privacy Policy
6. Use and Disclosure (APP 6)
6.1 How We Use Your Information
To provide and improve our Platform services
To process transactions and payments
To verify identity and prevent fraud
To communicate with you about your account
To send marketing communications (with consent)
To comply with legal obligations
To resolve disputes and enforce our Terms
To analyze Platform usage and improve user experience
6.2 Who We Share Information With
We may share your information with:
Other users: As necessary for transactions (e.g., shipping address to sellers)
Professional advisers: Lawyers, accountants, auditors
Government agencies: When required by law or court order
Business transfers: In case of merger, acquisition, or asset sale
We will never sell your personal information to third parties
7. Direct Marketing (APP 7)
We may use your personal information for direct marketing where:
You have consented to receive marketing communications
You would reasonably expect us to use your information for marketing
We provide a simple opt-out mechanism in each communication
You can opt-out of marketing communications at any time by:
Clicking "unsubscribe" in any marketing email
Updating your communication preferences in account settings
Contacting us at privacy@vipicks.com.au
8. Cross-border Disclosure (APP 8)
We may disclose personal information to overseas recipients, including:
Cloud storage providers (United States - AWS)
Payment processors (United States - Stripe)
Customer support tools (United States)
Analytics providers (United States - Google Analytics)
Before disclosing information overseas, we ensure the recipient is subject to laws or binding schemes that protect your information similarly to the APPs, or we obtain your consent.
9. Government Identifiers (APP 9)
We do not adopt government identifiers (such as tax file numbers or driver's license numbers) as our own identifiers. We only collect and use government identifiers where:
Required by law (e.g., for tax reporting)
Necessary to verify your identity
Authorized by regulation or court order
10. Data Quality and Security (APP 10 & 11)
10.1 Data Quality (APP 10)
We take reasonable steps to ensure personal information we collect is accurate, up-to-date, complete, and relevant. You can update your information through your account settings or by contacting us.
10.2 Data Security (APP 11)
We protect personal information through:
SSL encryption for data transmission
Secure servers with restricted access
Regular security audits and updates
Employee training on data protection
Two-factor authentication options
PCI DSS compliance for payment data
10.3 Data Retention
We retain personal information for as long as necessary to:
Provide our services
Comply with legal obligations (typically 7 years for financial records)
Resolve disputes and enforce agreements
When no longer needed, we destroy or de-identify personal information securely.
11. Access and Correction (APP 12 & 13)
11.1 Accessing Your Information (APP 12)
You have the right to request access to personal information we hold about you. To request access:
Log into your account to view most information
Contact us at privacy@vipicks.com.au for additional access
We will respond within 30 days
We may charge a reasonable fee for providing access
11.2 Correcting Your Information (APP 13)
If you believe personal information we hold is incorrect, incomplete, or outdated:
Update it through your account settings
Contact us to request correction
We will correct information within 30 days or explain why we cannot
You may request we notify third parties of corrections
12. Data Breach Notification
Under the Notifiable Data Breaches scheme, we will notify you and the Office of the Australian Information Commissioner (OAIC) if a data breach occurs that is likely to result in serious harm.
If a breach occurs, we will:
Assess the breach within 30 days
Notify affected individuals as soon as practicable
Provide recommendations to reduce harm
Report to the OAIC as required
13. Cookies and Tracking Technologies
13.1 Types of Cookies We Use
Essential cookies: Required for Platform functionality
Performance cookies: Help us understand Platform usage
You can control cookies through your browser settings. Note that disabling cookies may affect Platform functionality.
14. Children's Privacy
ViPicks is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware we have collected information from a child under 18, we will delete it immediately.
15. Third-Party Links and Services
Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing personal information.
16. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
Posting the updated policy on the Platform
Sending an email notification
Displaying a prominent notice on the Platform
Continued use after changes constitutes acceptance of the updated policy.
17. Complaints and Contact Information
17.1 Making a Complaint
If you have a privacy complaint:
Contact our Privacy Officer at privacy@vipicks.com.au
We will acknowledge your complaint within 48 hours
We will investigate and respond within 30 days
If unsatisfied, you may complain to the OAIC
17.2 Contact Details
Privacy Officer
ViPicks Pty Ltd
Email: privacy@vipicks.com.au
17.3 External Complaints
Office of the Australian Information Commissioner (OAIC)